Shipping policy

Shipping Policy – GentleTrim

We aim to process and deliver all orders efficiently.

Processing Time:
Orders are processed within 1–3 business days (excluding weekends and public holidays).

Delivery Time:
Delivery typically takes 7–14 business days depending on your location within South Africa.

Delays:
While we aim to meet delivery timelines, delays may occur due to courier issues, high demand, or unforeseen circumstances. GentleTrim is not liable for delays outside of our control.

Incorrect Address:
Customers are responsible for providing accurate delivery details. We are not responsible for failed deliveries due to incorrect or incomplete addresses.

Lost or Damaged Parcels:
Once an order has been handed over to the courier, risk passes to the customer. However, we will assist in tracking and resolving courier-related issues where possible.

Tracking:
Customers will receive a tracking number once the order has been dispatched.

Failure to Deliver:
If we fail to deliver within a reasonable time, customers may request a refund in line with South African consumer law.